At QQ2YOU we want you to be excited about your new purchase with us. However, if you need to return an item, we're here to help.
There are a few important things to keep in mind when returning a product you purchased from QQ2YOU Online Store:
- You have 14 calendar days to return an item from the date you received it if you are not completely satisfied with the product if the product differs from what was advertised. You can contact us within 14 days of taking delivery, and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges).
- Only items that have been purchased directly from QQ2YOU, either through the QQ2YOU Online Store or through QQ2YOU on eBay, can be returned to QQ2YOU.
Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. The packaging and item must be free from damage and in new condition.
There are some items, however, that are ineligible for return, including:
*QQ2YOU reserves the right to assess the returned product and offer either a full cash refund or store credit at our discretion.
**For additional information as a consumer and your rights please visit: Consumer rights guarantees
Please choose your product/s carefully, as we do not usually provide refunds for products where you have simply changed your mind.
Consumer guarantees do not apply if you:
Rights to a repair, replacement, refund, cancellation or compensation do not apply to items:
If a product purchased from QQ2YOU develops a fault within 14 days after receipt of the goods:
Access the "Orders History" section of his or her account.
Select the order from which he wants to return an item.
Select the product(s) that s/he wishes to return by checking the box next to its name(s).
Add an explanation, in order for the customer service team to better understand why you want to return this product.